Marsell - GUARDELLA - Derby - lace-up shoes

Before You Order

Please check the garment measurements listed in each product description before placing your order. These measurements are of the garment itself, not body measurements.

If you're unsure about sizing, we're happy to help. Please email us at info@scarletjones.com.au. We recommend measuring a similar garment you already own and comparing it with the measurements provided.

While we do our best to accurately represent colours, they may vary slightly depending on your screen or device.

International Orders

We ship internationally with DHL.

Please note:

• We are unable to declare a lower value on parcels to reduce duties or taxes.
  
• Any import duties, taxes or customs charges are the responsibility of the customer.
  
• If a parcel is refused or not collected, we will instruct DHL to destroy the shipment. In these cases, no refund will be issued.
  

If you have any questions before ordering, please contact us.

Returns

Metta Melbourne (Australia only)

Online purchases of Metta Melbourne within Australia may be returned for a store credit or exchange if:

• The return is requested within 7 days of delivery
  
• The item is unworn, unwashed and in original condition
  
• All original tags are attached
  

Approved returns will receive a credit or exchange for the value of the item only (shipping is non-refundable).

Please note:

• Return shipping costs are the responsibility of the customer.
  
• Shopify payment processing fees (2%) and any applicable taxes are non-refundable.
  
• A restocking fee of up to 20% of the RRP may apply.
  
• Store credits are valid for 6 months.
  
• One return is permitted per transaction.
  
• We reserve the right to refuse returns from customers with repeated return requests.
  

Due to Metta's garment dyeing process, colours may vary between dye lots. This is a natural characteristic of the fabric and is not considered a fault. If you're hoping to match two Metta pieces, we recommend visiting us in-store.

Non-Returnable Items

We do not accept returns or exchanges for:

• Sale or discounted items
  
• Items purchased in-store
  
• All brands other than Metta Melbourne
  
• International orders (including Metta Melbourne), unless the item is faulty
  

Faulty Items

If you believe your item is faulty, please contact us as soon as possible at info@scarletjones.com.au. We will assess your request in accordance with Australian Consumer Law.

If a returned item does not meet our return conditions, it will be sent back to you at your expense.

How to Request a Return

To request a return, please email info@scarletjones.com.au with your order number, the item you'd like to return, and whether you would prefer an exchange or store credit. We're always happy to help.

Free regular shipping on full-price orders over AUD $400 within Australia, and free DHL Express shipping on full-price orders over AUD $850 internationally. Find more here.