Packing your order
Once your order is placed, we typically ship within 1 to 3 days. Shipping rates are calculated at checkout, where you will have the option to choose between Regular or express post.
Orders placed on Saturday afternoons will not reach the Post until Monday and any placed on Victorian public holidays will be posted on the next business day.
Domestic & New Zealand Orders
Within Australia & New Zealand, we ship via Australia Post, using both Regular and Express Post Services, you have the option to choose which service you would prefer at the checkout. We also offer a pick up option if you would like to come and collect your item.
We offer Free Regular Post delivery on all Australian orders over $400, which includes signature on delivery.
You'll receive an email notification once your order has been sent, including a tracking number. Please check your spam folder if you do not receive an email immediately after placing an order with us.
Once your order leaves us, we cannot be held responsible for any delays, misplaced or stolen packages. We highly recommend using a secure delivery address and keeping up with the movement of your package during transit.
International Orders
International orders are delivered Express by DHL. We are unable to provide guaranteed delivery dates for these packages, and are not responsible for any delays.
Insurance for international orders must be selected at checkout if required. We recommend purchasing a delivery option with insurance if the order is of high value, as if insurance is not purchased any damage or loss during delivery is the customers liability.
Please note that customs and duties are not included in your order, and vary from country to country. We do not cover the cost of duties and taxes and will not accept returns due to these extra costs incurred. It is up to the purchaser to research duties and taxes in their own country.
Once your order leaves us, we cannot be held responsible for any delays, misplaced or stolen packages. We highly recommend using a secure delivery address and keeping up with the movement of your package during transit.
Remote Area Delivery Fee: Please note, if your shipping address is considered 'remote' by DHL, it will incur an additional AUD$30 shipping fee. We will contact you via email should this apply.
If you have any queries or would like an alternative postage quote to what is online, please email us at info@scarletjones.com.au
