We purchase each of our collections in limited numbers, so we do not accept returns or exchanges in-store or online based on change of mind.
If a piece is deemed faulty, we will get it repaired if appropriate to do so, issue a credit note, or issue a refund in keeping with Australian consumer law.
Purchases of Metta Melbourne can be returned for a credit or exchange, provided they are returned unworn, still tagged, and within 7 days. A credit or exchange will be granted if terms are agreed to, less administrative costs.
Please check all measurements in the product description before placing your order. If you are unsure about your size or have any questions, please contact us. We recommend measuring a garment in your closet that fits you well and using that as a guide. Also note that actual colours may vary slightly due to the monitor or screen you are using.
There are no returns or exchanges on any of our International Brands, unless the item is faulty. If a piece is deemed faulty, we will get it repaired if appropriate to do so, issue a credit note, or issue a refund in keeping with Australian consumer law.
There are no returns or exchanges on discounted or sale items. These sales are final, with no exceptions.
Online purchases of Metta Melbourne, from within Australia, can be returned for a credit or exchange provided they are returned unworn, still tagged, and within 7 days of delivery. A credit or exchange for the cost of item only (not shipping) will be granted if terms are agreed to. Return shipping costs, Shopify fees (2%) and taxes are to be paid by the customer and a restocking fee of 20% of RRP may apply.
Customers are entitled to one return of Metta Melbourne items per transaction. We reserve the right to refuse orders from customers with re-current returns.
We reserve the right to reject any request for returns that do not comply with the conditions above or do not fall under Australian consumer law. If your return is approved but after review your package is not accepted, it will be sent back to you at your cost and a return will not be granted.
Due to the nature of the dyeing process, Metta colours will vary between dye lots. This is not deemed as a fault. If you wish to match two Metta pieces together we recommend coming in store.
WHAT ITEMS ARE RETURNABLE?
- Return requests that have been agreed to by Scarlet Jones
- Metta Pieces that have been purchased online within Australia
- Also within 7 days of receipt of your shipment
- Also in original condition
- Also Unwashed and Unworn
- Also In the original packaging/ with tags attached
- Or Faulty Items
WHAT ITEMS ARE NON-RETURNABLE?
- Discounted items
- Items purchased in-store at Scarlet Jones
- All labels other than Metta
- International Metta orders
ARE THERE ANY CHARGES FOR RETURNS?
- Original shipping charges is non-refundable
- Original tax and duty is non-refundable
- You are responsible for return shipping charges and any duties payable
- 20% of RRP re-stocking fee to cover administrative fees and charges
HOW DO I COMPLETE A RETURN?
with details of what you would like to return, and what you wish to exchange it for.
- Post your return with a note including your order number to:
- 148 Bridport St
Email us at firstname.lastname@example.org