Return & Refund Policy
Each collection from our International labels are in limited numbers, so we do not accept returns or exchanges in store or online based on change of mind.
If a piece is deemed faulty, we will get it repaired if appropriate to do so, issue a credit note, or issue a refund in keeping with Australian consumer law.
Purchasing online can be tricky! Online purchases of Metta within Australia can be returned for a credit or exchange provided they are returned unworn , still tagged, and within 7 days of delivery. A credit or exchange for the cost of item only (not shipping) will be granted if terms are agreed to. Return shipping cost and taxes to be paid by customer.
There are no returns on discounted or sale items, or international orders of any kind.
If you are unsure of your size, or have any questions, please feel free to contact us before placing your order.
We reserve the right to reject any request for returns that do not comply with the conditions above or do not fall under Australian consumer law. If your return is approved but after review your package is not accepted, it will be sent back to you at your cost and a return will not be granted.
Due to the nature of the dyeing process, Metta colours will vary between dye lots. This is not deemed as a fault. If you wish to match two Metta pieces together we recommend coming in store.
WHAT ITEMS ARE RETURNABLE?
- Return requests that have been agreed to by Scarlet Jones
- Metta Pieces that have been purchased online within Australia
- Also within 7 days of receipt of your shipment
- Also in original condition
- Also Unwashed and Unworn
- Also In the original packaging/ with tags attached
- Or Faulty Items
WHAT ITEMS ARE NON-RETURNABLE?
- Discounted items
- Items purchased instore at Scarlet Jones
- All labels other than Metta
- International Metta orders
ARE THERE ANY CHARGES FOR RETURNS?
- Original shipping charges is non-refundable
- Original tax and duty is non-refundable
You are responsible for return shipping charges and any duties payable
HOW DO I DO A RETURN?
- Email firstname.lastname@example.org with details of what you would like to return, and what you wish to exchange it for.
Post your return with a note including your order number to:
148 Bridport St
Email us at email@example.com for any more questions about returns.