Shipping

Once your order is placed, we typically ship within 1 to 3 days. Shipping rates are calculated at checkout, where you will have the option to choose between Regular or express post.
 

Domestic Orders


Within Australia, we ship via Australia Post, using both Regular and Express Post Services, you have the option to choose which service you would prefer at the checkout. We also offer a pick up option if you would like to come and collect your item.
 
We offer Free Regular Post delivery on all Australian orders over $400, which includes signature on delivery.  

You'll receive an email notification once your order has been sent, including a tracking number. Please check your spam folder if you do not receive an email immediately after placing an order with us.
 
Once your order leaves us, we cannot be held responsible for any delays, misplaced or stolen packages. We highly recommend using a secure delivery address and keeping up with the movement of your package during transit. 

International Orders

International orders are delivered Express by DHL. We are unable to provide guaranteed delivery dates for these packages, and are not responsible for any delays.
Please note that customs and duties are not included in your order, and vary from country to country. We do not cover the cost of duties and taxes and will not accept returns due to these extra costs incurred. It is up to the purchaser to research duties and taxes in their own country. 

Once your order leaves us, we cannot be held responsible for any delays, misplaced or stolen packages. We highly recommend using a secure delivery address and keeping up with the movement of your package during transit.
Remote Area Delivery Fee: Please note, if your shipping address is considered 'remote' by DHL, it will incur an additional AUD$35 shipping fee. We will contact you via email should this apply.

To our dear USA customers

From 29 August 2025, the US government will introduce new tariffs on all imported goods, regardless of value. The tariff cost will depend on where the item was made. Since Scarlet Jones works with designers from around the world, this may vary. You’ll find the country of origin listed on each product page in our online store. 

In addition, there may be extra administrative costs. Based on our current logistics model, we expect:

  • A DHL handling fee of USD 17 per shipment or 2% of fiscal charges (this has been officially confirmed by DHL).

  • A possible US government processing fee, which we currently estimate to be around USD 10 per order — however, this amount has not yet been officially confirmed.

These charges (tariff + DHL fee + any US government fee) will be collected by DHL before your order is released by US Customs.

If you choose not to pay these charges, your order will return to us in Australia. In that case, we’ll process a refund less shipping and related costs.

We know this is a change, and we’re here to help you navigate it 
If you have any questions, please write to us at info@scarletjones.com.au.

Thank you for your trust and patience as we adapt together.